FAQS:
How to contact China Direct
How to contact ChinaDirect
How to contact ChinaDirect customer care service and what’s ChinaDirect customer care number?
To contact ChinaDirect customer care service, you can reach us through the following main methods. Our support is available from Monday to Saturday, 9:00 AM to 5:00 PM.
1.ChinaDirectKenya Customer care number:
+254 (0)70 992 4484 (official contact)
About us
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Price and Product
How to find products l want to buy?
Shopping tips & FAQ
How do l review a product?
Order Placement
Place an Order
How to edit / add new address
Is invoice available ?
Delivery & Tracking
How long does my order arrive? What is GS/ Local/ FBK?
Track my Order
Delivery coverage & Charge
What do l do when l receive the order?
I haven't received my order. What if my order got delayed/not dispatched or signed but not received
What if l don't receive notifications?
Account & Registration
How to register a ChinaDirect Account
How to update/complete my account details? what if l forget password or need to change password ?
How to delete my account?
Payment Options
How do l pay?
Why is it recommended to use M-PESA?
Do you support pay on delivery?
What is the assurance for online payment?
After submit order, what is the timeline for payment?
Why my order not confirmed after payment?
Return Guide
How to apply for refund( Aftersale)
order& gift? How do l return my order?What cannot be returned?
Drop Shipping Return Policy
Refund and Return Timelines
Home Appliance Purchase Tips (Return Policy)
Fullfilled by ChinaDirect Order Return Policy
Return FAQ
Return receipt standard
Warranty
How long is the warranty?
After-sales Within one day return policy
Privacy Policy
ChinaDirect Cookie policy
Terms and Conditions
Order cancellation and Refund Policy
Compaigns
Big Prices Drop-Black Friday !
Take the tips of Black Friday Sale!
Be the first to get the price drop benefits
Time-limited snapping
What is Time-limited snapping, how to purchase?
Voucher & Coupon Code
What is voucher and how to use?
What is Coupon code and how to use?
Lucky Draw
What's Lucky Draw and how to join it?
How to become a partner of China Direct?
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How long does it take to review the application for partner registration?
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I am an A-level partner. I have some questions. Click here.
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I'm a B-level partner. I have some questions. Click here.
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I am a C-level partner. I have some questions. Click here.
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How to upgrade the partner level
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